How do I return an item?
At Old Pueblo Poblano, our goal is your satisfaction. If your items arrive broken, you may receive a replacement with the proof of broken items by emailed picture upon receiving damaged product to firstname.lastname@example.org
Before returning any item, you must Contact Us to request for an RA#(return authorization), Any item returned to us with no RA# is non-refundable, RA# is strictly given via email only, when you email us please put your ORDER ID#/SO#.
If you have received the incorrect/defective item at our fault, please notify us within 3 days the day received item. We will provide a prepaid return label for you. We will issue you a full refund upon receiving the returns.
Buyers are responsible for return shipping costs. Ship your items via an insured package or mail carrier such as USPS or UPS or Fedex. Please keep your tracking number in case your package is lost or has any problem in transit. Prepaid return shipping labels are not available. Return shipping cost and original shipping and handling are not refundable unless the item is manufacturer defective or the buyer received a wrong item when originally shipped.
Return Shipping Address:
Old Pueblo Poblano
Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 3 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
For Refused or Undeliverable Packages, we do not take responsibility for any returned packages with a failed delivery, multiple delivery attempts, insufficient address information, or package refusal. We are not responsible for the shipping and return shipping cost if applicable. Also, we will collect the return to sender shipping cost before we send the package back or deduct the cost on your item price if you decided to do a refund. The Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.
Due to the nature of our products, exchanges are not possible.
All orders are available on a first come first to check out basis.
Our shipping and handling time is 2 business days. All orders are shipped through FedEx and USPS to most continental street address and PO BOX. USPS shipping method is to anywhere the US Post Office ships to, including PO Box, APO/FPO. Etc.
Please allow us 2 business days to prepare the products for you after we receive your order. If there is a weekend or holidays, the orders need expedited shipping will be processed after the weekend or holidays.